What is the true cost of doing little or bad customer service?
This seems to be one of the biggest problems for doing, evaluating and rewarding great customer service.
The True Cost of Bad Customer Service
- 86% of customers quit doing business because of a bad customer service experience
- 78% of online customers recommend the brand to a friend after a great customer service experience.
- Only 10% of companies deliver great customer service.
As it can be seen (last point), the potential for further improvements and better customer service are huge and great.
Share your thoughts here.