The study also finds that consumers are generally willing to share their data with retailers, especially if they are able to secure some benefits in exchange. (According to this study, consumers don’t always believe that to be the case, though.) Almost 4 in 10 respondents to the IBM survey said they would share their mobile number in order to receive text messages, while 36% would share their location via GPS, and 32% would share their social handles.
Finally, IBM found that consumers can generally be segmented into 4 different groups by use of social, location, and mobile (SoLoMo) technologies while shopping. They are:
- Traditional (19% of sample) – using the least amount of technology while shopping;
- Transitioning (40% share) – using technology mostly for research and other information;
- Tech-intrigued (29% share) – using SoLoMo for a range of activities from browsing to buying; and
- Trailblazers (12% share) – using SoLoMo extensively, including to evaluate retailers.
For comparison, a new Cisco study [pdf] finds that 18% of Americans qualify as “Über Digitals” – often using mobile devices in-store and accessing other connected devices during the shopping journey.